Behavior Based Interviewing Training Blog

Applying Behavioral Interviewing Inside the Contact Center

2011-03-29T12:01:00.001-07:00

In a recent contact center best practices quarterly poll, a large % of call center managers stated that "ensuring the best behavioral interviewing process" was keeping them up at night.

A small % increase in the quality of call center new hires can boost profits significantly. Research has shown that satisfied customers lead to greater revenue growth.

Read more about some of the best behavior based interviewing programs, talent management practices and make the link between industry leading contact center revenue growth and service...

Behavioral interviewing practices that beg the question(s)...

2011-03-28T08:04:00.000-07:00

A few talent management questions that may be keeping you up at night:

• Are your hiring managers incorporating the best behavioral interviewing practices possible?

• Is your organization's talent selection and interviewing process way too difficult?

Well, how do you stack up?

Search for the Right Behavioral Interviewing Resource. Right Now.

2010-12-29T06:00:00.000-08:00

Introducing a powerful new Search Tool to help you track down the right Behavior Based Interviewing Training & Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.

Step 1 - Locate the Search Tool to the right of this post

Step 2 - Type your keyword search phrase. eg. Performance Culture

Step 3 - Click Search

Step 4 - Review the results, sorted by:

This Blog | Sites Linked to this Blog | Recommended Blogs

See illustration below. Enjoy.

Behavioral Interviewing Research Study Results

2010-09-29T09:29:00.000-07:00

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents the following question:

What is Stopping You from Measuring the Business Impact of Behavior Based Interviewing Training?

From a list of predefined responses, here are the results for your viewing pleasure.

It is too expensive--21%
It is too difficult--34%
We do not need to--9%
We do not know how to--35%
Other--1%

How would you answer the above question regarding behavior based interviewing training and talent management training etc.?

Behavioral Interviewing Best Practice Resources

2010-05-01T18:00:00.000-07:00

From time to time, we like to provide visitors and subscribers to this blog with a refresher on where they can find helpful resources devoted to best practices in the area of Behavioral Interviewing Training and related areas.

We hope you find these resources insightful and relevant:

Enjoy!

False Credentials for Sale

2010-03-31T06:57:00.000-07:00

Below is an abstract of a white paper highlighting the risks talent management professionals and companies face in today's market for job seekers that opt to falsify their resume credentials and references to gain unfair competitive advantage over competing talent.

These days, job seekers intent on gaining any advantage in a tough market don't have to falsify their resumes. They can hire the "experts" at websites such as careerexcuse.com to do it for them. What’s worse, the folks at careerexcuse.com can create an entire network of fraudulent references to back up those fabricated claims.

Here's how it works. For a fee, careerexcuse.com will fill in gaps on a resume by creating a fictitious job with a phony title and salary history. Depending on the "client's" needs, it can also provide a fake address, website, and even a sham 800 number where trained operators are standing by to give glowing recommendations when prospective employers call.

Smart employers have known for years that many job hunters pad their resumes. But careerexcuse.com goes way beyond the fudging that individual candidates do. The web site is a sophisticated commercial operation whose sole purpose is to defraud employers.

Fighting Back with Behavioral Interviewing Programs and Interviewng Skills Best Practices.

Download the complete white paper PDF to learn about how employers can Fight Back and Win...

Hiring Millennials

2009-11-02T12:51:00.000-08:00

The Millennial generation includes those born after 1979. Many employers are scrambling to adapt their interviewing practices and talent management best practices to this generation since they comprise the fastest growing segment of the workforce population. Formed by the Internet, hands-on parenting, and multiculturalism, the Millennials have a lot going for them.

Learn about Millenials' strengths, limitations and the trick to the interviewing/onboarding process

Is Your Interviewing Process Broken?

2009-05-01T11:35:00.000-07:00

In a previous issue of the Harvard Business Review, Larry Bossidy, the past CEO of AlliedSignal, describes interviewing as "the most flawed process in American business."

Based on over 25 years of experience helping organizations develop and implement competency-based behavioral interviewing training and practices, we couldn't agree more.

More and more of our clients have increased hiring. More and more of our clients utilize an inconsistent and unproven interviewing process that takes too much time and does not produce the desired results.

While we know that hiring the right people significantly decreases costs and increases productivity, fewer and fewer organizations have the skills to interview effectively-they don't have a clear picture of the ideal candidate nor how to ask the questions that will predict employee performance once hired.

We think the problem is obvious.

Read more about improving your hiring process...

Key Recruiting Metrics

2009-04-01T06:00:00.000-07:00

Research suggests increasing numbers of CEOs rank atop their priority list:

consistent availability of top talent
generating revenue, and
managing costs

Still, leading organizations continue to struggle to make costly hiring mistakes a thing of the past.
In addition, the proper use of recruiting metrics is a solid technique to achieve balance and dial-in performance across the interviewing process.

Example metrics include:

$ \ hire
Value-of-hire
New-hire-success-rate
Speed-to-contribution
Project-milestones met

Read the Recruiting Metrics White Paper>