Applying Behavioral Interviewing Inside the Contact Center

In a recent contact center best practices quarterly poll, 47% of call center managers stated that "ensuring the best behavioral interviewing process" was keeping them up at night.

A small % increase in the quality of call center new hires can boost profits significantly. Research has shown that satisfied customers lead to greater revenue growth.

Read more about some of the best behavior based interviewing programs, talent management practices and make the link between industry leading contact center revenue growth and service...