It may seem a bit simplistic but here’s the rationale behind the claim that good listeners make good employees…Active listeners tune into others and show their respect by their undivided attention. They want to truly understand what others are saying.
Isn’t this a crucial trait you want in any one of your employees?
- Someone who can listen well and ask the right questions in an interview.
- A teammate who does not dominate a conversation but invites participation of co-workers as they tackle a problem.
- A salesperson who is more interested in helping a customer by understanding their situation completely before offering a solution.
- A manager who listens to all the feedback before making an important decision.
Be sure that you highlight listening as one of the skills you seek in your behavior based interviewing training. It will serve you and your company well as you build an organization of good listeners…who know that listening first and speaking second is the hallmark of wisdom.
Learn more at: http://www.lsaglobal.com/behavior-based-interviewing-training/
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